mellbet | Privacy Policy — Your Data, Handled With Care

Mellbet Privacy Policy

              Our commitment: mellbet believes your privacy is a fundamental right. We never sell your information to third parties and maintain the highest security standards.
            

Welcome to mellbet.org. This Privacy Policy ("Policy") explains how mellbet collects, stores, uses, and protects your personal information. By using our platform, you agree to this Privacy Policy.

We understand that when you open an account with mellbet, you are trusting us with important information. We are committed to honouring that trust by handling every piece of your data with the utmost care, in line with international data protection standards.

Whenever this Privacy Policy is updated, the "Last updated" date at the top of the page will reflect the change. We recommend checking this page regularly.

Our core privacy principles

Encryption protection

All your data is protected with 256-bit SSL/TLS encryption, making it impossible to intercept or tamper with during transmission.

Sale of Data Is Prohibited

Mellbet never sells your personal information to advertisers or third parties. Your data is used only to improve the quality of our services.

Minimal Data Collection

We only collect information that is strictly necessary to provide our services. We do not request or retain data that is not needed.

Retention for a Defined Period

Your data is not retained beyond the period it is needed. Once legal obligations are fulfilled, data is securely deleted.

Transparent Data Usage

We are fully transparent about how each piece of data is used. There are no hidden purposes — every use of your data is explained in this policy.

User Controls

You have the right to view, correct, or delete your data at any time — this right belongs entirely to you.

Detailed Privacy Policy

01

What information we collect

Mellbet collects two types of information: what you provide directly, and what is generated automatically when you use the platform.

Data Type	Example	Reason for Collection
Identity Information	Name, Date of Birth, National ID	KYC verification & age confirmation
Contact Information	Email, mobile number	Account management & security notifications
Financial information	Mobile Banking Number, Transaction History	Deposit & withdrawal processing
Device Information	IP address, browser, operating system	Security Verification & Fraud Prevention
Gaming information	Game history, bet amounts	Responsible Gaming Monitoring
Cookies & sessions	Browsing Patterns & Preferences	Improving User Experience

02

How Your Data Is Used

Mellbet uses your information solely for the purposes listed below and for no other reason:

Creating, verifying, and securely maintaining your account.
Processing deposits, withdrawals, and transactions.
Prevention of fraud, money laundering, and unauthorized access.
Providing customer support and technical assistance.
Improving platform functionality and enhancing the user experience.
Meeting legal obligations and reporting to regulatory authorities.
Responsible Gaming monitoring and problem identification.
Sending relevant offers and promotions with your consent.

03

Who Your Data Is Shared With

Mellbet does not sell or rent your information. However, in certain limited circumstances, data may be shared with trusted partners:

                    Payment Provider: The necessary financial information is shared with authorised mobile banking and payment gateway services to process your transactions.
                  

                    Regulatory Authority: Where required by law, relevant data may be shared with government or regulatory authorities.
                  

                    Technology Service Provider: We work exclusively with companies bound by strict confidentiality agreements for server hosting, cybersecurity, and analytics services.
                  

                    Emergency situations: In cases of fraud, cyberattacks, or legal investigations, relevant authorities may be provided with the necessary data.
                  

All third-party partners are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.

04

Cookie policy

Mellbet uses cookies — small text files stored in your browser that help improve site functionality.

Necessary Cookies: These are essential for maintaining your login session and ensuring security.
Analytics Cookies: Used to understand how many users are visiting each page.
Preference Cookies: Helps remember your language and display settings.
You can disable cookies at any time through your browser settings, though some features may not function as expected.

05

Data Storage & Security

Your data is stored on secure servers that meet international standards. mellbet employs the following security measures:

256-bit SSL

Encryption

Firewall

Security Layers

Access control

Limited Staff Access

24/7 Monitoring

Suspicious Activity

Regular Backups

Data Recovery

Security Audit

Independent Testing

Data Retention Period: Full data is retained for as long as your account remains active. After account closure, data is generally kept for up to 5 years in accordance with legal obligations, after which it is securely deleted.

06

Your rights

As a mellbet user, you have several important rights regarding your personal data:

Right to Access Data You can request to view the information we hold about you at any time.

Right to Rectification You may request corrections if any of your information is inaccurate.

Right to Erasure You may request deletion of your data, subject to any applicable legal obligations.

Right to Restrict Processing You may request that the processing of your data be restricted under certain circumstances.

Data Portability You may request a copy of your data in a standard, portable format.

Right to Opt Out of Marketing You can opt out of promotional communications at any time.

To exercise any of these rights, contact our support team by email: [email protected] — We will respond within 30 business days.

07

Protection of minors' data

Mellbet is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we are notified that a minor's information has been collected by mistake, we will immediately delete that data and close the associated account.

For parents: If your child has created an account on this platform, contact us immediately at [email protected].

08

Policy Updates & Contact

Mellbet reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you at your registered email address. The date of the latest update is always shown at the top of this page.

If you have any questions or concerns about this Privacy Policy, please get in touch:

Privacy contact: [email protected]
We typically respond within 2-3 business days.

Frequently Asked Questions — Privacy Policy

No. Your password is stored as an encrypted hash. No mellbet employee or system can view your actual password. If you forget it, please use the reset option.

In some cases, data may be stored on international servers. Those servers comply with international data protection standards and your information remains fully protected.

Yes. You can view your profile details, transaction history, and gaming activity through your account settings. For a full data report, please contact our support team.

Due to legal obligations, certain data must be retained for a set period after account closure (typically 5 years), after which it is permanently deleted.

Yes, the policy may be updated when necessary. You will be notified by email of any significant changes. We recommend checking this page regularly.

Mellbet Privacy Policy — how your information is kept secure